To activate water and electricity in Dubai, you need to contact DEWA.
DEWA (Dubai Electricity and Water Authority) is a state-owned company that exclusively provides utility services in Dubai, serving over 1 million consumers.
DEWA is one of the most efficient suppliers in the world. The company has broken 2 Guinness World Records, uses alternative energy sources and artificial intelligence.
DEWA SERVICES
▫️ Activation (Moving-in)
▫️ Deactivation (Moving-out)
▫️ Transfer of services (Moving-to)
▫️ Invoicing, etc.
HOW TO ACTIVATE DEWA SERVICES
Provide the following documents:
✓ Tenant – Copy of valid lease agreement (Ejari)
✓ Owner – Title Deed
✓ Copy of landlord and tenant passport or copy of Emirates ID card
✓ Activation application
You can use the DEWA app, the website or visit one of the Customer Happiness Centres.
SIMPLIFIED MOVING-IN PROCESS
Simplified procedure for activating services.
➊ Register with Ejari and your personal DEWA account will be created automatically
➋ Receive an email and SMS from DEWA
➌ Pay the security deposit
➍ Services will be activated within 15 hours after payment
HOW TO DEWA OR TRANSFER DEWA SERVICES
✓ Settle any outstanding bills or DEWA will debit them from your deposit, if the amount is less than the deposit
✓ Send a request via your DEWA account or to the Customer Happiness Centre
For deactivation (Moving-out):
✓ Pay expenses
✓ Enter the date of your move and your preferred method for refunding your security deposit
For the relocation (Moving):
✓ Provide the number of the property you are moving from and the date of the move
✓ Enter the number of the property you are moving into
The required documents are the same as those required for DEWA account activation.
